No contractor

When NOT to Hire a Stone Restoration Contractor

Posted on by Surface Care PROS Support

Hiring a Stone Restoration Contractor

Not all contractors are created equal. As stone and tile restoration specialists, we’ve seen homeowners thrilled with their results—and we’ve also seen the stress, wasted money, and damaged floors that happen when the wrong person gets hired.

So let’s flip the script. Instead of asking When should you hire a contractor?, let’s talk about the warning signs of When you absolutely shouldn’t.

Red Flags to Watch Out For

🚩 No License or Insurance
If they can’t show proof of insurance or licensing (when required), that’s a deal breaker. If something goes wrong, you could be stuck with the bill.

🚩 Vague or Shifting Quotes
A reputable contractor provides a clear, detailed estimate. If the price keeps changing or the details are vague, it’s a red flag.

🚩 “Miracle” Promises
No, your floors can’t be refinished “like new” in an hour. And no, no sealer lasts forever. If it sounds too good to be true, it usually is.

🚩 Demanding Cash or Full Upfront Payment
A deposit is normal. Demanding the full amount—or cash only—isn’t. That’s a warning sign you could be left high and dry.

🚩 A Bad Gut Feeling
Never ignore your instincts. If you feel pressured, misled, or uneasy, trust that feeling and walk away.

Why You Can Choose a Certified Surface Care PRO Partner with Confidence

That means they have gone through an independent vetting process designed to protect our clients and customers.

Before earning certification, they had to:

  • Provide proof of required licensing
  • Carry liability and workers’ compensation insurance
  • Maintain verified positive reviews and customer references
  • Sign a Commitment to Professional Integrity

So when you choose them, you’re not taking chances. You’re choosing a contractor who’s already been screened to the highest standards—by an independent company dedicated to making sure only qualified, ethical PROS earn the PRO Partner name.

The Bottom Line

Stone restoration is an investment in your home. Hiring the wrong contractor can cost you time, money, and peace of mind. But hiring the right one means lasting beauty, protection, and value.

When you hire a Certified Surface Care PRO Partner, you can feel confident knowing that you’re choosing a contractor who has been vetted, verified, and trusted—so you don’t have to second-guess your decision.

Your home deserves that level of care. And we’re here to deliver it.

By Deborah Shaw-Nelson. This article is one of a series of Caring For It™ articles written and published on behalf of Surface Care PRO Partners.

Wood Floor Damage

7 Tips to Prevent Wood Floor Damage When Moving Heavy Items

Posted on by Surface Care PROS Support

How to Protect Your Wood Floors from Damage

7 Tips to Prevent Wood Floor Damage When Moving Heavy Items

One careless move with repositioning a couch. One stiletto heel at a party. One distracted piano mover. That’s all it takes to leave lasting—and expensive—damage to your wood floors. But with a little foresight, you can protect your floors and your wallet.

Your floors might look tough, but one wrong move can cause damage that costs thousands to repair. Scratches, dents, and gouges happen in seconds when heavy furniture or appliances are dragged, pushed, or spun across wood or vinyl. The key to avoiding these costly mistakes? Planning ahead and using the right techniques to protect your floors.

We often get calls from distressed homeowners who have damaged their wood or luxury vinyl floors while moving heavy furniture or appliances. A client once discovered deep scratches after removing a dishwasher, while another gouged their dining room floor just before refinishing. In one extreme case, a piano mover’s negligence led to damage across more than 100 boards, requiring a complete floor restoration.

These incidents happen because people focus on the task—moving the item—without considering how it impacts the floor beneath. Quick, unplanned actions often lead to costly mistakes. But with a little forethought and the right precautions, you can avoid expensive repairs. Here are some essential tips from the floor and surface care PROS for protecting your wood and vinyl floors.

How Floor Damage Happens

Scratches, gouges, and dents occur when heavy objects are dragged, spun, or pushed instead of being properly lifted or protected. The damage might be minor, affecting just a few boards, or severe, spanning an entire open-concept space. The type of wood also plays a role—oak is relatively resilient, while softer species like pine are highly susceptible to damage.

Believe it or not, even high heels can wreak havoc on delicate flooring. A 125-pound woman in stilettos exerts more pressure per square inch than a full-grown elephant. One New Year’s Eve party resulted in $9,000 worth of damage to a homeowner’s pine floors in just a few hours!

Protecting Your Floors from Damage

To keep your floors safe, plan ahead. Whether you’re moving a couch, refrigerator, or piano, be an advocate for your flooring. Ensure there are enough people to lift the item properly and use protective measures to prevent scratches, dents, or marks.

Essential Tips for Moving Heavy Items Without Damage

  1. Never drag furniture or appliances. Always lift and carry when possible.
  2. Use sliders or felt protectors under heavy items to prevent scratches.
  3. Lay down Ramboard™ (heavy-duty cardboard) to create a safe path. Never tape it directly to the floor—secure it to baseboards or cabinetry instead.
  4. Use a moving dolly on plywood, not directly on the floor. Place a moving blanket on the floor, lay down plywood, and roll the dolly over it.
  5. Rent an Air Sled™ for ultra-heavy appliances like refrigerators or commercial stoves. It lifts and glides heavy items safely.
  6. Enforce a no-high-heels rule on soft wood floors like pine.
  7. Replace any hard or plastic furniture casters. Replace with rubber or “floor-safe” wheels—or add caster cups. This helps minimize scuffing and prevents hard edges from digging into your wood floor.

Real-Life Cautionary Tales

  • The Piano Mover Disaster: A faulty wheel left deep scratches across an entire main level, requiring full refinishing of every connected space. The repair was on the mover’s dime—an expensive lesson in negligence.
  • The Spinning Stove Incident: A contractor spun an ultra-heavy commercial stove on a wood floor, creating deep depressions and mars across multiple boards. The repair cost? Substantial.
  • The Immovable Luxury Stove: A homeowner installed a custom-made stove so heavy that the brick floor beneath it had to be reinforced with basement piers. That stove will never move again!

Final Thought: Be Your Floor’s Best Defender

Whether you’re moving furniture yourself or supervising contractors, take precautions. Communicate clearly, insist on careful handling, and ensure movers use protective techniques. One client and I recently worked together to oversee a moving team, ensuring no dollies or hand trucks were used indoors. Thanks to proper planning, the move was flawless—and the movers earned glowing reviews and a generous tip!

A little preparation goes a long way. Protect your floors, and they’ll stay beautiful for years to come!

By Deborah Shaw-Nelson. This article is one of a series of Caring For It™ articles written and published on behalf of Surface Care PRO Partners.

Talking Tile

Your Tile Called – It’s Tired of Your Dirty Secrets

Posted on by Surface Care PROS Support

Your tile has something to say… and it’s not holding back.

Ever wonder what your tile and grout would tell you if it could? We’ve got a little inside information on what you might hear.

“Seriously? Shoes in the House?”

That’s right—your tile is officially staging an intervention. Every time you march across the floor in muddy boots or sandy sneakers, your poor tile cringes. Dirt gets ground into grout lines, and grit acts like sandpaper, slowly scratching and dulling the surface. It’s not just a mess—it’s long-term wear and tear.

Pro tip: A no-shoes policy or a few well-placed doormats can go a long way toward keeping your tile happy (and scratch-free).

“Soap Scum Is NOT a Spa Treatment.”

Your shower tile wants to talk about the layers of soap scum and hard water residue it has been collecting like badges of neglect. That “foggy look” isn’t a vibe—it’s a cry for help.

Pro tip: Regularly clean shower tile with a pH-neutral cleaner and a soft cloth or sponge. Bonus points for squeegeeing after each use. Your tile will thank you—probably with more sparkle and less sass.

“Grout Isn’t Supposed to Be *That* Color…”

Your tile is deeply concerned about what used to be bright white grout, now sporting an alarming shade of gray (or possibly black). Tile is the showstopper, sure, but grout is the unsung hero—and right now, it’s under serious stress.

Pro tip: Invest in a good grout cleaner or call in your PRO for deep cleaning and resealing. Clean grout makes the whole floor look brand-new. It’s basically grout therapy.

“I’m Tile, Not a Cutting Board.”

If you’re chopping veggies directly on your kitchen countertop tile, your tile is currently filing a complaint. While tile is tough, it’s not immune to chips, scratches, or damage from knives and heat.

Pro tip: Use cutting boards and trivets. You’ll protect your tile and keep your counters looking beautiful. Bonus: your knives will last longer too.

“One Word: Sealer.”

Your tile would like to remind you that sealing isn’t optional. If you have natural stone or porous tile, skipping sealer is like heading into a storm without an umbrella—everything gets soaked, stained, or worse.

Pro tip: Depending on your tile type, resealing every 1–2 years helps prevent stains and damage. It’s like armor for your tile.

Show Your Tile Some Love

At the end of the day, your tile doesn’t ask for much—just a little routine care, attention, and a break from your dirtiest habits. Keep it clean, keep it sealed, and keep the shoes off. Do that, and your tile will keep shining (and stop silently judging your grout neglect) for years to come.

Pro tip: Look, we get it—you’ve tried the elbow grease, the homemade concoctions, even the toothbrush method. But if your grout still looks like it’s been through a mud wrestling match, or your tile has lost its will to shine, it’s time to call in a professional. Your PRO has the tools, training, and magical powers (okay, just really good equipment) to deep clean, restore, and reseal without wrecking your surfaces. Consider it a spa day for your tile—with zero judgment and plenty of sparkle.

By Sharon Koehler. This article is one of a series of articles written and published on behalf of Surface Care PRO Partners.

Bad cleaners

Save Your Stone and Your Wallet from Disaster

Posted on by Surface Care PROS Support

Marble Care Tips

What NOT to Use on Marble – a Homeowner’s Guide 

If you have beautiful marble or natural stone surfaces in your home, you know they bring a touch of elegance that is parallel to nothing else. But did you know that some common cleaning products can actually damage that beauty? They can leave dull spots, scratches, or even cause permanent damage that might require a professional to fix.

No worries, though. Here is what you need to know about what not to use on your marble and stone so you can keep it looking great for years to come.

The Common Culprits: Cleaning Products That Can Harm Your Marble

  1. Bar Keepers Friend
    This product sounds harmless, but it contains acidic ingredients that are tough on marble. Acid reacts with the calcium carbonate in marble and can cause etching. This shows up as a cloudy, dull mark that often needs a professional to remove.
  2. Vinegar and Lemon Juice
    Many people think these are natural and safe, but both are acidic and can eat away at the polished surface. They leave dull spots that are difficult to remove.
  3. Bathroom Cleaners
    Many bathroom products contain bleach or acidic ingredients. Some also have abrasives that can scratch the marble surface.
  4. Glass Cleaners
    Products like Windex can contain ammonia and other chemicals that damage the finish of marble.

So, What Should You Use Instead?

The good news is that it is surprisingly simple to keep your stone looking its best. Here are some safe and effective tips:

  • Use pH-neutral stone cleaner that is labeled for marble and natural stone.
  • For quick cleanups, a damp microfiber cloth often works well without any cleaner at all.
  • Avoid products that contain acid, bleach, ammonia, or abrasives.
  • Always test any new product in a small, hidden spot first.
  • Have your stone surfaces sealed and re-sealed as necessary to help protect them from stains.
  • Consider etch protection treatments for acid-sensitive stone tops.

Keep Your Stone Beautiful and Save Yourself Headaches

A little knowledge can save you a lot of trouble. By avoiding harsh cleaners like Bar Keepers Friend, vinegar, and bleach, you will protect your marble from damage and save money on repairs.

If you are ever unsure about a product, ask us for advice. Your marble will thank you.

By Fred Hueston. This article is one of a series of Caring For It™ articles written and published on behalf of Surface Care PRO Partners.

Dirty Grout

Dirty Grout? Here’s What to Do

Posted on by Surface Care PROS Support

How to Fix Dirty, Stained Grout

When your grout gets dirty, it can make your entire floor or shower wall look grimy. We understand how frustrating it is to constantly scrub your grout only to see the dirt return. If this sounds familiar, you’re not alone—and there are solutions.

Common Causes of Dirty Grout

  • Porous Material: Grout is naturally porous, which means it easily absorbs dirt, spills, and moisture.
  • Improper Sealing: If your grout hasn’t been sealed properly (or at all), it’s vulnerable to staining and discoloration.
  • High Traffic Areas: Kitchens, hallways, and bathrooms see heavy use, which can grind soil into your grout lines.
  • Mopping Mistakes: Dirty mop water is one of the biggest reasons grout gets dirty! Dirty mop water often spreads grime into grout lines instead of cleaning them.

Fixes That Work

  • Routine Cleaning: Use a pH-balanced tile and grout cleaner for effective results.
  • Update Cleaning Habits: Use clean water when mopping and avoid bleach-based cleaners that can degrade grout over time.
  • Use Doormats and Rugs: In high-traffic areas, rugs and mats reduce the amount of dirt reaching your floors.
  • Have your Grout Sealed or Color Sealed: A quality grout sealer forms a protective barrier that resists moisture and staining. Color sealing is a complete game changer. With it, you can even change the color of your grout, and it protects from mold, mildew, staining, and creates a uniform, pristine appearance that lasts for years with simple damp mopping.

When to Call Your PRO

If your grout remains dirty despite regular cleaning, or if you’re dealing with mold, deep stains, or crumbling grout, it’s definitely time to consult your tile and grout restoration PRO. As experts, we have commercial-grade tools and cleaners that go beyond DIY methods. We can also reseal, color seal, or even regrout your tile properly, ensuring long-lasting cleanliness.

Grout that stays dirty isn’t just an eyesore—it can harbor bacteria and shorten the life of your tile. With the right maintenance routine and a little preventative care, your grout can stay clean and your tile can shine like new for years to come.

By Sharon Koehler. This article is one of a series of Caring For It™ articles written and published on behalf of Surface Care PRO Partners.

Worn Carpet

Carpet Cleaning vs. Carpet Restoration

Posted on by Surface Care PROS Support

Cleaning vs. Carpet Restoration

We make it a point to inform our customers about all things related to carpet care. From time to time, we are asked, “What’s the Difference between Carpet Cleaning vs. Carpet Restoration, and When Do You Need Each?”

At first glance, carpet cleaning and carpet restoration might sound like the same thing—but they’re actually quite different. Knowing which one you need can save you money, extend the life of your carpeting, and help you maintain a cleaner, healthier home.

What Is Carpet Cleaning?

Carpet cleaning refers to routine or maintenance cleaning designed to remove surface-level dirt, stains, and allergens. Most professional carpet cleaners use one of the following methods:

  • Hot water extraction (steam cleaning)
  • Encapsulation
  • Bonnet cleaning
  • Dry compound cleaning

The goal is to freshen up the carpet, improve appearance, and remove contaminants like dust mites, pet dander, and allergens. This is typically recommended every 6 to 12 months, depending on traffic, pets, and household habits.

When Carpet Cleaning Is Enough

Carpet cleaning is ideal for:

  • Regular maintenance
  • Light to moderate stains
  • Refreshing a dull appearance
  • Odor removal

It works well when the carpet is in good condition overall and just needs a deep clean to look and feel better.

What Is Carpet Restoration?

Carpet restoration goes far beyond cleaning. It involves reviving heavily soiled, damaged, or neglected carpet and can include:

  • Deep extraction and agitation
  • Specialized stain removal
  • Padding or backing repair
  • Deodorizing and sanitizing
  • Stretching or reinstallation

This process is typically handled by restoration contractors who specialize in saving carpets that are on the brink of needing replacement.

When You Need Carpet Restoration

Carpet restoration is the right choice when:

  • There’s water or smoke damage
  • Stains are deeply embedded or widespread
  • The carpet smells musty or moldy
  • Pet accidents have soaked into the pad
  • There are wrinkles, ripples, holes, rips, or separations

Restoration may also be part of larger damage recovery, such as after flooding or a fire, and is often covered by insurance when part of a loss claim.

Which One Should You Choose?

If your carpets are structurally sound and mostly just look dirty or smell musty, a deep professional cleaning may be all you need. But if the problems go beyond the surface—or if past cleanings haven’t helped—it may be time to consider restoration services.

The Bottom Line

Regular carpet cleaning is like getting a tune-up for your flooring, while restoration is more like calling in a mechanic after a breakdown. If you’re unsure, your trusted PRO can assess your carpet’s condition and recommend the right solution.

By Sharon Koehler. This article is one of a series of Caring For It™ articles written and published on behalf of Surface Care PRO Partners.

Sealed Stone

Why Sealing Your Stone Isn’t a DIY Project

Posted on by Surface Care PROS Support

Natural Stone Sealing

Natural stone surfaces like marble, granite, limestone, and travertine add timeless beauty to any home. But when it comes to sealing them, doing it yourself can cause more harm than good. Here’s why professional stone care is essential—and how a qualified PRO can protect your investment.

1. Stone Is Delicate and Unique

Not all natural stone is created equal. Marble is softer than granite, limestone is highly porous, and each type requires specific products and techniques. Using the wrong cleaner or sealer can cause:

  • Etching (dull spots)
  • Staining
  • Discoloration
  • Surface damage

Professionals assess your stone’s type, condition, and environment before selecting customized solutions, ensuring long-term protection.

2. DIY Products Can Be Deceptive

Many store-bought stone cleaners and sealers promise easy results—but they often contain harsh chemicals or ineffective sealants. Worse, applying the wrong product can lock in stains, make the surface slippery, or even void your stone’s warranty.

A qualified stone restoration contractor uses only high-quality, professional-grade products tested specifically for natural stone surfaces.

3. Proper Sealing Requires Skill

Sealing stone isn’t just “wipe on, wipe off.” It requires precise application techniques to ensure even coverage and proper absorption. Mistakes like over-sealing or under-sealing can:

  • Lead to uneven color and blotchy finishes
  • Fail to protect against spills and stains
  • Create cloudy residue buildup that’s very difficult to remove

Trained technicians know exactly how much sealer to use, how long to let it absorb, and how to buff the surface to a flawless finish.

4. Protect Your Investment

Natural stone is a significant investment—and improper DIY care can diminish its beauty and value. Hiring a professional ensures:

  • Longer-lasting protection
  • Proper stain resistance
  • A beautiful, polished appearance year-round

Professional cleaning and sealing not only enhances your stone’s look but extends its lifespan by years.

Trust the Experts for Your Stone Care

When it comes to your stone surfaces, don’t take chances. Trust your Surface Care PRO stone restoration contractor to clean, seal, and protect your investment the right way. Your stone—and your home—deserve expert care.

By Sharon Koehler. This article is one of a series of Caring For It™ articles written and published on behalf of Surface Care PRO Partners.

5 Tile Mistakes

5 Tile Mistakes That Are Wrecking Your Bathroom

Posted on by Surface Care PROS Support

BATHROOM TILES MOLD, STAINS, COSTLY REPAIRS

Avoid these surprisingly common issues that lead to mold, stains, and costly repairs.

Tile is a popular choice for bathrooms because it’s stylish, durable, and easy to clean. However, even the best tile job can fall victim to common installation and maintenance mistakes. These missteps may not seem serious at first, but can quickly lead to mold growth, unsightly staining, and expensive repairs. At Surface Care PROS we want you to be aware of five tile mistakes to watch out for —and why they are important.

  1. Skipping WaterproofingWithout a proper waterproof barrier beneath the tile, water can seep into the walls or subfloor. Over time, this leads to mold, mildew, and even structural damage. A waterproof membrane is essential to protect what’s behind the tile.
  1. Using the Wrong GroutNot all grout is created equal. Using the wrong type can result in cracks, stains, or premature wear. For example, sanded grout is ideal for wider joints, while unsanded grout suits narrow ones. In high-moisture areas, epoxy grout offers greater durability and stain resistance. Matching the grout type to the tile and environment is key. Sanded grout should never be used for natural stone tiles.
  1. Ignoring Expansion GapsTiles expand and contract with changes in humidity and temperature. If they’re installed tightly without space to move, they can push against each other, causing buckling or cracking. Tile projects should have small gaps at the perimeter and in strategic places, filled with flexible caulk or expansion joints, to absorb movement.
  1. Poor Surface PreparationTile needs a clean, flat, and stable base to adhere properly. Installing over uneven or dirty surfaces leads to tiles popping off, cracking, or shifting. Skipping surface prep to save time is a costly mistake that often results in a full reinstallation.
  1. Neglecting SealantGrout and many natural stone tiles are porous, meaning they absorb moisture and stains if left unsealed. Sealant acts as a protective barrier, but it wears off over time. Failing to apply and reapply sealer as needed leaves grout lines vulnerable to mold and discoloration.

When to Call Your PRO

If your bathroom tiles are cracking, lifting, or showing signs of water damage, it’s time to call in expertise. As a PRO, we can evaluate the issue, perform necessary repairs or complete restoration, and ensure your tile surfaces enhance your décor and your home.

By Sharon Koehler. This article is one of a series of Caring For It™ articles written and published on behalf of Surface Care PRO Partners.

Carpet Cleaning Myths

Carpet Care Myths Debunked: What Actually Works?

Posted on by Surface Care PROS Support

Carpet Care Myths

Carpet is a major investment in your home—and taking care of it properly can make all the difference in how long it lasts and how good it looks. Unfortunately, there are a lot of myths floating around about carpet cleaning and maintenance. We’re all about clearing up misinformation about floor and surface care. Here’s what really works when it comes to carpet care.

Myth #1: Frequent Cleaning Wears Out Carpet

This is one of the most persistent myths out there. Many people believe that vacuuming too often or having carpets professionally cleaned regularly will cause damage. In reality, the opposite is true.

Truth:

Frequent vacuuming actually protects your carpet by removing dirt and grit that can grind down fibers over time. Likewise, professional cleaning using the right methods (like hot water extraction) helps maintain appearance and extend the carpet’s life.

Myth #2: DIY Cleaning Products Are Just as Good

It’s tempting to reach for an off-the-shelf carpet cleaner or make your own with vinegar and baking soda. While these can sometimes help with minor surface stains, they aren’t always effective—or safe—for your carpet.

Truth:

Some DIY products can leave behind residue that attracts more dirt, or even damage carpet fibers. For tough stains or deep cleaning, it’s best to call in the pros who use commercial-grade equipment and safe, pH-balanced solutions.

Myth #3: Carpet Only Needs Cleaning When It Looks Dirty

If your carpet looks clean, you might assume it doesn’t need attention. But looks can be deceiving—especially with light-colored or high-pile carpets.

Truth:

By the time dirt and allergens are visible, your carpet is likely overdue for a cleaning. Regular professional cleanings every 6–12 months help prevent buildup, reduce allergens, and keep your carpet looking new longer.

Myth #4: New Carpet Doesn’t Need Professional Cleaning

Some homeowners believe that new carpet doesn’t require maintenance for a few years. But skipping care early on can shorten its lifespan.

Truth:

Many carpet warranties actually require professional cleaning at specific intervals. Ignoring this can void your warranty. Early care also prevents wear patterns and helps preserve the fresh look of new carpet.

Myth #5: Steam Cleaning Causes Mold and Mildew

This myth stems from a misunderstanding of how modern steam cleaning works. When done improperly, yes, over-wetting can be a problem—but reputable professionals take steps to avoid this.

Truth:

Proper steam cleaning includes high-powered extraction that removes most of the moisture. With good airflow and drying, there’s little risk of mold when cleaning is done correctly.

Myth #6: All Carpet Cleaning Methods Are the Same

Many people assume that every carpet cleaning company uses the same approach, so it doesn’t matter who you hire.

Truth:

There are multiple cleaning methods—hot water extraction (steam cleaning), dry cleaning, encapsulation, and more—and not all are suited to every carpet type or condition. Hiring a certified, experienced professional who uses the right method for your carpet ensures better results and protects your flooring investment.

Myth #7: Store-Bought Deodorizers Solve Odor Problems

Powder deodorizers and sprays might make your carpet smell fresh temporarily, but they’re not a real solution for deep odors caused by pets, moisture, or spills.

Truth:

These products often just mask the smell—and can even contribute to buildup in your carpet over time. Persistent odors usually require deep cleaning, targeted treatments, or odor-neutralizing enzymes that remove the source of the smell, not just cover it up.

The Bottom Line

Don’t let myths stop you from taking the best care of your carpet. Regular vacuuming, timely professional cleaning, and avoiding harsh DIY solutions are key to keeping your carpet soft, clean, and beautiful for years to come.

Download Our Complete Care Guide

For more tips and information, refer to our Carpet and Interior Textiles Care Guide that can be found under the Caring For It™ section on our website.

By Sharon Koehler. This article is one of a series of Caring For It™ articles written and published on behalf of Surface Care PRO Partners.

Tennesse Crab Orchard Stone

How to Maintain Your Tennessee Crab Orchard Stone

Posted on by Surface Care PROS Support

TENNESSEE CRAB ORCHARD STONE CARE TIPS

How to Maintain Your Tennessee Crab Orchard Stone

Image courtesy of Silvara Stone (www.silvarastone.com)

For property owners who have Tennessee Crab Orchard Stone, following these tips from the experts at Surface Care PROS will keep your stone looking its best, no matter the season, and of course, always feel free to reach out to us for any questions or support needs.

Crab Orchard Stone is a stunning natural sandstone known for its warm, rustic hues of tan, orange, and pink. Frequently used in patios, walkways, and outdoor walls, this versatile stone adds character to any space. However, like all natural stone, it requires regular maintenance to retain its beauty and durability over time.

Regular Cleaning

  • Sweep Often – Use a broom or leaf blower to remove leaves, dirt, and debris.
  • Rinse with Water – A quick spray from the garden hose helps keep the stone clean.
  • Use Low Pressure Only – If you use a pressure washer, keep it under 1000 PSI and at least 12 inches away to avoid damage.

How to Clean It

  • Choose the Right Cleaner – Use a pH-neutral cleaner made for natural stone. Avoid vinegar, bleach, or anything acidic—they can damage the surface.
  • Tackle Stains Quickly:
    • Rust stains: Use a rust-removing poultice safe for sandstone. Rust stains can be tough to deal with. Best to call your PRO.
    • Mildew or leaf stains: A mix of hydrogen peroxide and water works well—test a small area first.
    • Grease or oil: Use a degreasing cleaner made for stone.
  • Seal the Stone if Appropriate – Consult with your stone PRO to determine if sealing is necessary for your specific environment. A high-quality penetrating sealer can help protect your Tennessee Crab Orchard Stone from stains and water penetration without altering its natural appearance. Penetrating sealers do not create a shiny or slippery surface but instead help the stone resist moisture absorption.
  • Avoid Coatings or Glossy Sealers – These types of sealers are often inappropriate for natural stone, especially when the stone is in direct contact with the ground. They can trap moisture underneath the surface, which may lead to damage over time, including spalling (flaking) or cracking. Always consult your PRO to select the appropriate sealer.
  • Reseal Every 2–3 Years – To maintain optimal protection, resealing may be necessary every 2 to 3 years, especially in climates with wet or freezing conditions. Be sure to check for any changes in the stone’s appearance, as this may indicate the need for resealing.

Winter & Freeze Protection

  • Keep Water from Pooling – Make sure your patio or walkway drains well to avoid freezing damage.
  • Don’t Use Salt or Ice Melt – These can harm the stone. Use sand or calcium magnesium acetate instead for traction.

Restoration Tips (When It Needs a Little Help)

  • Stains Not Coming Out? – A poultice (stone-safe paste) can draw out deep stains. Contact us or refer to the Stain Management App under the Caring For It™ tab on our website.
  • Stone Looks Worn? – Contact us. We can hone or clean it to bring back its original beauty.
  • White Powdery Look? – That’s likely efflorescence from moisture. A stone-safe efflorescence cleaner can fix it or reach out to us to schedule service.

Final Tips

  • Always test any cleaner or sealer in a small area first.
  • When in doubt, ask your stone PRO—especially before using strong cleaners.
  • Regular care keeps your Tennessee Crab Orchard Stone looking stunning for decades.

By Fred Hueston. This article is one of a series of Caring For It™ articles written and published on behalf of Surface Care PRO Partners.