Dirty Grout

Dirty Grout? Here’s What to Do

Posted on by Surface Care PROS Support

How to Fix Dirty, Stained Grout

When your grout gets dirty, it can make your entire floor or shower wall look grimy. We understand how frustrating it is to constantly scrub your grout only to see the dirt return. If this sounds familiar, you’re not alone—and there are solutions.

Common Causes of Dirty Grout

  • Porous Material: Grout is naturally porous, which means it easily absorbs dirt, spills, and moisture.
  • Improper Sealing: If your grout hasn’t been sealed properly (or at all), it’s vulnerable to staining and discoloration.
  • High Traffic Areas: Kitchens, hallways, and bathrooms see heavy use, which can grind soiling into your grout lines.
  • Mopping Mistakes: Dirty mop water is one of the biggest reasons grout gets dirty! Dirty mop water often spreads grime into grout lines instead of cleaning them.

Fixes That Work

  • Routine Cleaning: Use a pH-balanced tile and grout cleaner for effective results.
  • Update Cleaning Habits: Use clean water when mopping and avoid bleach-based cleaners that can degrade grout over time.
  • Use Doormats and Rugs: In high-traffic areas, rugs and mats reduce the amount of dirt reaching your floors.
  • Have your Grout Sealed or Color Sealed: A quality grout sealer forms a protective barrier that resists moisture and staining. Color sealing is a complete game changer. With it, you can even change the color of your grout, and it protects from mold, mildew, staining, and creates a uniform, pristine appearance that lasts for years with simple damp mopping.

When to Call Your PRO

If your grout remains dirty despite regular cleaning, or if you’re dealing with mold, deep stains, or crumbling grout, it’s definitely time to consult your tile and grout restoration PRO. As experts, we have commercial-grade tools and cleaners that go beyond DIY methods. We can also reseal, color seal, or even regrout your tile properly, ensuring long-lasting cleanliness.

Grout that stays dirty isn’t just an eyesore—it can harbor bacteria and shorten the life of your tile. With the right maintenance routine and a little preventative care, your grout can stay clean and your tile can shine like new for years to come.

By Sharon Koehler. This article is one of a series of Caring For It™ articles written and published on behalf of Surface Care PRO Partners.

Worn Carpet

Carpet Cleaning vs. Carpet Restoration

Posted on by Surface Care PROS Support

Cleaning vs. Carpet Restoration

We make it a point to inform our customers about all things related to carpet care. From time to time, we are asked, “What’s the Difference between Carpet Cleaning vs. Carpet Restoration, and When Do You Need Each?”

At first glance, carpet cleaning and carpet restoration might sound like the same thing—but they’re actually quite different. Knowing which one you need can save you money, extend the life of your carpeting, and help you maintain a cleaner, healthier home.

What Is Carpet Cleaning?

Carpet cleaning refers to routine or maintenance cleaning designed to remove surface-level dirt, stains, and allergens. Most professional carpet cleaners use one of the following methods:

  • Hot water extraction (steam cleaning)
  • Encapsulation
  • Bonnet cleaning
  • Dry compound cleaning

The goal is to freshen up the carpet, improve appearance, and remove contaminants like dust mites, pet dander, and allergens. This is typically recommended every 6 to 12 months, depending on traffic, pets, and household habits.

When Carpet Cleaning Is Enough

Carpet cleaning is ideal for:

  • Regular maintenance
  • Light to moderate stains
  • Refreshing a dull appearance
  • Odor removal

It works well when the carpet is in good condition overall and just needs a deep clean to look and feel better.

What Is Carpet Restoration?

Carpet restoration goes far beyond cleaning. It involves reviving heavily soiled, damaged, or neglected carpet and can include:

  • Deep extraction and agitation
  • Specialized stain removal
  • Padding or backing repair
  • Deodorizing and sanitizing
  • Stretching or reinstallation

This process is typically handled by restoration contractors who specialize in saving carpets that are on the brink of needing replacement.

When You Need Carpet Restoration

Carpet restoration is the right choice when:

  • There’s water or smoke damage
  • Stains are deeply embedded or widespread
  • The carpet smells musty or moldy
  • Pet accidents have soaked into the pad
  • There are wrinkles, ripples, holes, rips, or separations

Restoration may also be part of larger damage recovery, such as after flooding or a fire, and is often covered by insurance when part of a loss claim.

Which One Should You Choose?

If your carpets are structurally sound and mostly just look dirty or smell musty, a deep professional cleaning may be all you need. But if the problems go beyond the surface—or if past cleanings haven’t helped—it may be time to consider restoration services.

The Bottom Line

Regular carpet cleaning is like getting a tune-up for your flooring, while restoration is more like calling in a mechanic after a breakdown. If you’re unsure, your trusted PRO can assess your carpet’s condition and recommend the right solution.

By Sharon Koehler. This article is one of a series of Caring For It™ articles written and published on behalf of Surface Care PRO Partners.

Sealed Stone

Why Sealing Your Stone Isn’t a DIY Project

Posted on by Surface Care PROS Support

Natural Stone Sealing

Natural stone surfaces like marble, granite, limestone, and travertine add timeless beauty to any home. But when it comes to sealing them, doing it yourself can cause more harm than good. Here’s why professional stone care is essential—and how a qualified PRO can protect your investment.

1. Stone Is Delicate and Unique

Not all natural stone is created equal. Marble is softer than granite, limestone is highly porous, and each type requires specific products and techniques. Using the wrong cleaner or sealer can cause:

  • Etching (dull spots)
  • Staining
  • Discoloration
  • Surface damage

Professionals assess your stone’s type, condition, and environment before selecting customized solutions, ensuring long-term protection.

2. DIY Products Can Be Deceptive

Many store-bought stone cleaners and sealers promise easy results—but they often contain harsh chemicals or ineffective sealants. Worse, applying the wrong product can lock in stains, make the surface slippery, or even void your stone’s warranty.

A qualified stone restoration contractor uses only high-quality, professional-grade products tested specifically for natural stone surfaces.

3. Proper Sealing Requires Skill

Sealing stone isn’t just “wipe on, wipe off.” It requires precise application techniques to ensure even coverage and proper absorption. Mistakes like over-sealing or under-sealing can:

  • Lead to uneven color and blotchy finishes
  • Fail to protect against spills and stains
  • Create cloudy residue buildup that’s very difficult to remove

Trained technicians know exactly how much sealer to use, how long to let it absorb, and how to buff the surface to a flawless finish.

4. Protect Your Investment

Natural stone is a significant investment—and improper DIY care can diminish its beauty and value. Hiring a professional ensures:

  • Longer-lasting protection
  • Proper stain resistance
  • A beautiful, polished appearance year-round

Professional cleaning and sealing not only enhances your stone’s look but extends its lifespan by years.

Trust the Experts for Your Stone Care

When it comes to your stone surfaces, don’t take chances. Trust your Surface Care PRO stone restoration contractor to clean, seal, and protect your investment the right way. Your stone—and your home—deserve expert care.

By Sharon Koehler. This article is one of a series of Caring For It™ articles written and published on behalf of Surface Care PRO Partners.

5 Tile Mistakes

5 Tile Mistakes That Are Wrecking Your Bathroom

Posted on by Surface Care PROS Support

BATHROOM TILES MOLD, STAINS, COSTLY REPAIRS

Avoid these surprisingly common issues that lead to mold, stains, and costly repairs.

Tile is a popular choice for bathrooms because it’s stylish, durable, and easy to clean. However, even the best tile job can fall victim to common installation and maintenance mistakes. These missteps may not seem serious at first, but can quickly lead to mold growth, unsightly staining, and expensive repairs. At Surface Care PROS we want you to be aware of five tile mistakes to watch out for —and why they are important.

  1. Skipping WaterproofingWithout a proper waterproof barrier beneath the tile, water can seep into the walls or subfloor. Over time, this leads to mold, mildew, and even structural damage. A waterproof membrane is essential to protect what’s behind the tile.
  1. Using the Wrong GroutNot all grout is created equal. Using the wrong type can result in cracks, stains, or premature wear. For example, sanded grout is ideal for wider joints, while unsanded grout suits narrow ones. In high-moisture areas, epoxy grout offers greater durability and stain resistance. Matching the grout type to the tile and environment is key. Sanded grout should never be used for natural stone tiles.
  1. Ignoring Expansion GapsTiles expand and contract with changes in humidity and temperature. If they’re installed tightly without space to move, they can push against each other, causing buckling or cracking. Tile projects should have small gaps at the perimeter and in strategic places, filled with flexible caulk or expansion joints, to absorb movement.
  1. Poor Surface PreparationTile needs a clean, flat, and stable base to adhere properly. Installing over uneven or dirty surfaces leads to tiles popping off, cracking, or shifting. Skipping surface prep to save time is a costly mistake that often results in a full reinstallation.
  1. Neglecting SealantGrout and many natural stone tiles are porous, meaning they absorb moisture and stains if left unsealed. Sealant acts as a protective barrier, but it wears off over time. Failing to apply and reapply sealer as needed leaves grout lines vulnerable to mold and discoloration.

When to Call Your PRO

If your bathroom tiles are cracking, lifting, or showing signs of water damage, it’s time to call in expertise. As a PRO, we can evaluate the issue, perform necessary repairs or complete restoration, and ensure your tile surfaces enhance your décor and your home.

By Sharon Koehler. This article is one of a series of Caring For It™ articles written and published on behalf of Surface Care PRO Partners.

Carpet Cleaning Myths

Carpet Care Myths Debunked: What Actually Works?

Posted on by Surface Care PROS Support

Carpet Care Myths

Carpet is a major investment in your home—and taking care of it properly can make all the difference in how long it lasts and how good it looks. Unfortunately, there are a lot of myths floating around about carpet cleaning and maintenance. We’re all about clearing up misinformation about floor and surface care. Here’s what really works when it comes to carpet care.

Myth #1: Frequent Cleaning Wears Out Carpet

This is one of the most persistent myths out there. Many people believe that vacuuming too often or having carpets professionally cleaned regularly will cause damage. In reality, the opposite is true.

Truth:

Frequent vacuuming actually protects your carpet by removing dirt and grit that can grind down fibers over time. Likewise, professional cleaning using the right methods (like hot water extraction) helps maintain appearance and extend the carpet’s life.

Myth #2: DIY Cleaning Products Are Just as Good

It’s tempting to reach for an off-the-shelf carpet cleaner or make your own with vinegar and baking soda. While these can sometimes help with minor surface stains, they aren’t always effective—or safe—for your carpet.

Truth:

Some DIY products can leave behind residue that attracts more dirt, or even damage carpet fibers. For tough stains or deep cleaning, it’s best to call in the pros who use commercial-grade equipment and safe, pH-balanced solutions.

Myth #3: Carpet Only Needs Cleaning When It Looks Dirty

If your carpet looks clean, you might assume it doesn’t need attention. But looks can be deceiving—especially with light-colored or high-pile carpets.

Truth:

By the time dirt and allergens are visible, your carpet is likely overdue for a cleaning. Regular professional cleanings every 6–12 months help prevent buildup, reduce allergens, and keep your carpet looking new longer.

Myth #4: New Carpet Doesn’t Need Professional Cleaning

Some homeowners believe that new carpet doesn’t require maintenance for a few years. But skipping care early on can shorten its lifespan.

Truth:

Many carpet warranties actually require professional cleaning at specific intervals. Ignoring this can void your warranty. Early care also prevents wear patterns and helps preserve the fresh look of new carpet.

Myth #5: Steam Cleaning Causes Mold and Mildew

This myth stems from a misunderstanding of how modern steam cleaning works. When done improperly, yes, over-wetting can be a problem—but reputable professionals take steps to avoid this.

Truth:

Proper steam cleaning includes high-powered extraction that removes most of the moisture. With good airflow and drying, there’s little risk of mold when cleaning is done correctly.

Myth #6: All Carpet Cleaning Methods Are the Same

Many people assume that every carpet cleaning company uses the same approach, so it doesn’t matter who you hire.

Truth:

There are multiple cleaning methods—hot water extraction (steam cleaning), dry cleaning, encapsulation, and more—and not all are suited to every carpet type or condition. Hiring a certified, experienced professional who uses the right method for your carpet ensures better results and protects your flooring investment.

Myth #7: Store-Bought Deodorizers Solve Odor Problems

Powder deodorizers and sprays might make your carpet smell fresh temporarily, but they’re not a real solution for deep odors caused by pets, moisture, or spills.

Truth:

These products often just mask the smell—and can even contribute to buildup in your carpet over time. Persistent odors usually require deep cleaning, targeted treatments, or odor-neutralizing enzymes that remove the source of the smell, not just cover it up.

The Bottom Line

Don’t let myths stop you from taking the best care of your carpet. Regular vacuuming, timely professional cleaning, and avoiding harsh DIY solutions are key to keeping your carpet soft, clean, and beautiful for years to come.

Download Our Complete Care Guide

For more tips and information, refer to our Carpet and Interior Textiles Care Guide that can be found under the Caring For It™ section on our website.

By Sharon Koehler. This article is one of a series of Caring For It™ articles written and published on behalf of Surface Care PRO Partners.

Tennesse Crab Orchard Stone

How to Maintain Your Tennessee Crab Orchard Stone

Posted on by Surface Care PROS Support

TENNESSEE CRAB ORCHARD STONE CARE TIPS

How to Maintain Your Tennessee Crab Orchard Stone

Image courtesy of Silvara Stone (www.silvarastone.com)

For property owners who have Tennessee Crab Orchard Stone, following these tips from the experts at Surface Care PROS will keep your stone looking its best, no matter the season, and of course, always feel free to reach out to us for any questions or support needs.

Crab Orchard Stone is a stunning natural sandstone known for its warm, rustic hues of tan, orange, and pink. Frequently used in patios, walkways, and outdoor walls, this versatile stone adds character to any space. However, like all natural stone, it requires regular maintenance to retain its beauty and durability over time.

Regular Cleaning

  • Sweep Often – Use a broom or leaf blower to remove leaves, dirt, and debris.
  • Rinse with Water – A quick spray from the garden hose helps keep the stone clean.
  • Use Low Pressure Only – If you use a pressure washer, keep it under 1000 PSI and at least 12 inches away to avoid damage.

How to Clean It

  • Choose the Right Cleaner – Use a pH-neutral cleaner made for natural stone. Avoid vinegar, bleach, or anything acidic—they can damage the surface.
  • Tackle Stains Quickly:
    • Rust stains: Use a rust-removing poultice safe for sandstone. Rust stains can be tough to deal with. Best to call your PRO.
    • Mildew or leaf stains: A mix of hydrogen peroxide and water works well—test a small area first.
    • Grease or oil: Use a degreasing cleaner made for stone.
  • Seal the Stone if Appropriate – Consult with your stone PRO to determine if sealing is necessary for your specific environment. A high-quality penetrating sealer can help protect your Tennessee Crab Orchard Stone from stains and water penetration without altering its natural appearance. Penetrating sealers do not create a shiny or slippery surface but instead help the stone resist moisture absorption.
  • Avoid Coatings or Glossy Sealers – These types of sealers are often inappropriate for natural stone, especially when the stone is in direct contact with the ground. They can trap moisture underneath the surface, which may lead to damage over time, including spalling (flaking) or cracking. Always consult your PRO to select the appropriate sealer.
  • Reseal Every 2–3 Years – To maintain optimal protection, resealing may be necessary every 2 to 3 years, especially in climates with wet or freezing conditions. Be sure to check for any changes in the stone’s appearance, as this may indicate the need for resealing.

Winter & Freeze Protection

  • Keep Water from Pooling – Make sure your patio or walkway drains well to avoid freezing damage.
  • Don’t Use Salt or Ice Melt – These can harm the stone. Use sand or calcium magnesium acetate instead for traction.

Restoration Tips (When It Needs a Little Help)

  • Stains Not Coming Out? – A poultice (stone-safe paste) can draw out deep stains. Contact us or refer to the Stain Management App under the Caring For It™ tab on our website.
  • Stone Looks Worn? – Contact us. We can hone or clean it to bring back its original beauty.
  • White Powdery Look? – That’s likely efflorescence from moisture. A stone-safe efflorescence cleaner can fix it or reach out to us to schedule service.

Final Tips

  • Always test any cleaner or sealer in a small area first.
  • When in doubt, ask your stone PRO—especially before using strong cleaners.
  • Regular care keeps your Tennessee Crab Orchard Stone looking stunning for decades.

By Fred Hueston. This article is one of a series of Caring For It™ articles written and published on behalf of Surface Care PRO Partners.

Wood Article New

Should You Refinish, Recoat, or Replace? Wood Floor Makeover Guide

Posted on by Surface Care PROS Support

HARDWOOD FLOORS: UNDERSTANDING WHEN TO REPAIR VS. REDO

Should You Refinish, Recoat, or Replace? Wood Floor Makeover Guide

Your hardwood floors are showing signs of age—but do they really need to be replaced? Before you take drastic (and expensive) action, it’s worth understanding your options. Here’s how to tell whether a simple recoat, a full refinish, or a total replacement is the best solution for your home.

Option 1: Recoat Your Floors

  • Best for: Light surface scratches, dull finish, no exposed wood.
  • What it involves: Adding a new protective layer (usually polyurethane) over your existing finish.
  • Pros: Quick, less expensive, no sanding required.
  • How often: Every 3–5 years, depending on traffic.

Option 2: Refinish Your Floors

  • Best for: Deeper scratches, worn finish, minor discoloration.
  • What it involves: Sanding off the top layer of the floor and applying a new stain and finish.
  • Pros: Restores like-new appearance; can change floor color.
  • How often: Every 7–10 years, depending on wear.

Option 3: Replace Your Floors

  • Best for: Severe damage, structural issues, extensive water/mold problems.
  • What it involves: Removing and replacing floorboards or subfloor as needed.
  • Pros: Total reset; choose a new wood species, width, or layout.
  • When necessary: If refinishing isn’t possible or the wood is too thin.

Signs It’s Time for Each Option

  • Recoat if: Finish looks dull or lightly scratched.
  • Refinish if: You see fading, discoloration, or exposed wood.
  • Replace if: Boards are warped, moldy, or rotting.

Not sure what your floors need? Contact your PRO to help you choose the right path.

By Deborah Shaw-Nelson. This article is one of a series of Caring For It™ articles written and published on behalf of Surface Care PRO Partners.

Tile and Grout

Tile or Grout – Which Matters More?

Posted on by Surface Care PROS Support

CARING FOR TILE AND GROUT

WHICH MATTERS MORE, TILE OR GROUT?

(Spoiler alert: it’s not just about what shines.)

When it comes to keeping your floors and showers looking sharp, tile usually gets all the love. After all, it’s what you see—the glossy, beautiful surface underfoot or surrounding your shower. But there’s a behind-the-scenes hero that often gets overlooked: grout.

Sure, sparkling tile is great, but ignoring grout can lead to dirty, discolored lines, loose tiles, and even sneaky mold parties in your bathroom. So what matters more—tile or grout? Let’s break it down.

Why Tile Maintenance Still Matters

Tile is your first impression—ceramic, porcelain, or natural stone. It takes the hits from daily life: muddy shoes, shampoo spills, pet zoomies, and more. Regular sweeping, mopping, and gentle scrubbing help maintain its finish and prevent wear. Natural stone tiles also need periodic sealing to resist staining.

Why you should care:

  • Maintains shine, color, and curb appeal
  • Prevents surface wear and scratches
  • Keeps your floors and walls looking fabulous

Why Grout Deserves More Credit

Grout fills the gaps between tiles and holds the whole look together—literally. But here’s the thing: grout is porous, and when left unsealed or improperly cleaned, it soaks up moisture, dirt, soap scum, and bacteria like a sponge. In bathrooms and showers especially, this makes grout a prime hangout for mold and mildew—not exactly the kind of guests you want.

Why grout maintenance matters:

  • Helps prevent mold and mildew—when properly sealed
  • Reduces staining and discoloration
  • Keeps tiles firmly in place
  • Protects your walls, floors, and what’s underneath from water damage

Don’t Forget the Shower!

Grout problems aren’t just for floors. In showers, grout gets hit with daily blasts of moisture and soap. That’s a perfect recipe for discoloration and mold unless you clean and seal it regularly. If your shower grout has gone from white to “what happened?”—it’s time for some love.

The Real Danger of Ignoring Grout

When grout starts to break down, things go south fast. Cracking, crumbling, water infiltration, loose tiles, and hidden damage behind walls or under floors—no fun at all. Even worse, mold in grout isn’t just unsightly; it can trigger allergies and respiratory issues. Definitely not part of the spa experience you were going for.

So… Which Matters More?

Let’s be real: both tile and grout need maintenance. However, grout is more vulnerable and causes more serious problems if you ignore it. Think of tile as your home’s smile—grout is the gums. Nobody skips the dentist, right?

Grout Color Sealing: The Secret Weapon

Want a dramatic refresh without ripping everything out? Enter grout color sealing. Not only can it change the color of your grout (yes, from grimy beige to modern charcoal!), but it also seals the surface to resist stains, moisture, and—you guessed it—mold and mildew.

Top benefits of color sealing:

  • Long-lasting protection—years, not months
  • Built-in mildewcides for ongoing defense
  • Makes grout easier to clean and maintain
  • Custom color options for a whole new look

It’s like giving your tile and grout a makeover and a bodyguard.

Tips to Keep Tile and Grout Looking Great

  • Clean weekly with a pH-neutral cleaner
  • Avoid harsh chemicals that break down grout
  • Reseal grout every 1–2 years, or
  • Get a grout color seal for long-term protection
  • Schedule professional cleaning every 12–18 months

Final Thoughts

Tile may steal the spotlight, but grout is the one doing the hard work. Take care of both, and your floors, showers, and walls will stay beautiful, durable, and healthier for years to come. Need help getting things back in shape? Call your PRO for deep cleaning or grout color sealing—and give your tile a second chance to shine (without the moldy baggage).

By Sharon Koehler. This article is one of a series of Caring For It™ articles written and published on behalf of Surface Care PRO Partners.

Carpet tripping hazard

Dangerous Curled Carpet Edges – And How to Fix Them

Posted on by Surface Care PROS Support

COMMON CARPET TRIPPING HAZARDS

Curled carpet edges may seem like a minor annoyance, but they can pose serious safety risks and detract from the overall look of your home or business.

Whether it’s a small rug in a hallway or a large area carpet in a living room, curled corners and lifted edges are more than just unsightly—they’re a tripping hazard waiting to happen.

Why Curled Edges Are Dangerous

Curled carpet edges create uneven surfaces that can catch a foot or trip someone walking by, especially in busy or dimly lit areas. This risk is especially dangerous for children, elderly individuals, or anyone with mobility issues. In commercial spaces, these hazards could even lead to liability concerns if a customer or employee is injured.

In addition to the safety risks, curled edges can cause further wear and tear. When edges lift, dirt and debris can get trapped underneath, and repeated pressure on those lifted areas can lead to fraying, stretching, or permanent damage to the carpet.

How to Uncurl Carpet Edges

Thankfully, fixing curled carpet edges is a manageable task. Here are several effective methods:

  1. Apply Heat – Using a hairdryer or a steam iron (on a low setting and with a protective cloth), gently heat the curled area. The heat softens the fibers and backing, making them more pliable. Once warm, flatten the edge with your hand or a heavy object.
  2. Use Heavy Weights – After applying heat, place books, furniture, or other heavy objects on the area for several hours or overnight to help it stay flat.
  3. Double-Sided Carpet Tape – For rugs or carpet corners that frequently lift, apply double-sided carpet tape underneath to keep them secured to the floor.
  4. Carpet Backing Adhesive – For more permanent fixes, especially on wall-to-wall carpets, a carpet adhesive applied beneath the curled edge can reattach it securely.
  5. Flip It – For smaller area rugs or runners, flip it upside down in a place where it won’t be exposed to traffic or use and let gravity pull the edges flat. Then flip it back over and put it in place.

Prevention Tips

To avoid future curling, regularly vacuum and maintain your carpet, and rotate rugs to ensure even wear. Non-slip rug pads can also provide support and reduce movement that leads to curling.

Curling rug and carpet edges can be dangerous and promote excessive wear and tear. It’s best to address it when you first notice it.

By Sharon Koehler. This article is one of a series of Caring For It™ articles written and published on behalf of Surface Care PRO Partners.

Talking Stone

Treat Issues on Stone Before They Become a Bigger Problem

Posted on by Surface Care PROS Support

WEAR & TEAR SIGNS ON NATURAL STONE

When Your Stone Speaks, Listen

Natural stone is one of the most durable materials you can bring into your home—but even it isn’t indestructible. Over time, your stone surfaces may begin to show subtle signs of wear and distress. Learning to read these signs can save you from more costly repairs or premature replacements.

Hairline Cracks and Chips

Small cracks or chips might seem minor, but they’re often early warnings of deeper issues:

  • High-traffic zones (like kitchen counters) are especially vulnerable.
  • These can result from dropped items or natural shifting of the structure underneath.
  • Left untreated, these cracks can expand and allow moisture in, leading to further damage.

Dullness and Etching

That beautiful, glossy finish doesn’t fade without a reason.

  • Etching is usually caused by acidic substances (think: lemon juice, vinegar, wine).
  • Marble and limestone are especially susceptible.
  • Dull patches may signal that your stone needs professional polishing or re-sealing.

Discoloration and Staining

Color changes in your stone aren’t always age-related.

  • Dark spots may indicate oil absorption (common on kitchen counters).
  • Rust-colored stains can come from metal objects or even the stone’s own iron content reacting with moisture.
  • Prevent future staining by having your stone professionally sealed.

Loose or Hollow-Sounding Tiles

In tiled areas, such as bathrooms or entryways, loose stone pieces are a red flag.

  • This could signal adhesive failure, moisture intrusion, or shifting subflooring.
  • Tapping lightly on tiles can reveal hollow spots that need attention.
  • Schedule a call with your PRO when you discover problems.

Grout and Sealant Breakdown

Even if the stone itself looks fine, failing grout or sealant is a warning sign.

  • Crumbling grout can let water in, damaging both the stone and the underlying structure.
  • Sealants that no longer repel water need reapplication—Usage and the type of stone will dictate how often you should have your stone surfaces resealed.

Know When to Call your PRO

Early detection is key. If you notice any of these signs, it’s best to consult your stone care PRO. Regular maintenance and timely restoration can dramatically extend the life and beauty of your natural stone surfaces.

By Sharon Koehler. This article is one of a series of Caring For It™ articles written and published on behalf of Surface Care PRO Partners.