Stain and Etch Removal

Q. We have water-like stains on the edges of our quartzite counters and water intrusion around the sink area. How do we get it out? Should we call a plumber? What will a plumber do? Do I have to dry it out prior to sealing the areas? I imagine I do?... Read More

Q. My grandson spilled juice on my travertine floor. I used an acid-based cleaner in an attempt to remove the discoloration, causing the floor to etch. There is an area about six square feet around that is very dull compared to the surrounding area.... Read More

Q. How do I remove a water spot on my honed travertine table top? Should I use marble polish? A. Water spots are actually something else entirely -- etch damage. Because your top is honed, it would not be wise to attempt to remove the etch... Read More

Q.  Do you have a product that will remove tannin stains from porcelain?   A. Sorry to hear about your stain. Thanks for contacting us. Don't delay your attempts at stain removal at all, because time is of the essence. A tannin stain that... Read More

Q. I damaged the marble countertop at home. The cleaner I used indicated not to be used on marble. I didn't read properly. Now, I see the drops of spray of this cleaner and permanent stains on several areas. There are little round-dots sprayed... Read More

Q. I accidentally wiped my limestone fire surround on one side with a cloth that had WD-40. It has discolored  the limestone that is stone in color. The discolored area is a few shades darker. How can I bring it back to the lighter color it should... Read More

Q. The travertine in my shower was cleaned with a bleach-based cleaning product, causing a stain. Will my travertine need to be replaced? A. Bleach should not cause a stain on travertine. You are probably seeing alkaline etch damage. A stain... Read More

Q.  I have stains and etch damage on my marble vanity. Can I remove this myself or is this a job for a professional? An area the size of a tennis ball is a bit darker as a liquid soap container tipped over and wasn't seen for a while. The... Read More

Q. I am having problems with my new marble paver Florida patio. The stone is turning yellow on the edges. I have some success with cleaning, but the yellow keeps returning, and it seems to come back a little worse each time. Thank you!   A. The... Read More

Q. We installed a marble shower wall, and the contractor used an acid to clean it. We had it professionally repolished, but it keeps getting etched after we take a shower. What’s causing the etching and how do we correct it?   A. If you are... Read More