Care and Maintenance

Q: I'm trying to determine what products to purchase for a travertine shower with pepple floor, and a marble countertop. How often is stone-safe cleanser intended to be used? And what is the difference between pH neutral cleaner and other stone... Read More

I personally recommend Grout Perfect (www.groutperfect.com) though there are many out there. It is a superior product, easy to use ,and has benefits that go beyond just looking pretty, such as constant acting mildewcides and more. Fred Hueston... Read More

Q. How can I remove white stains from rubbing alcohol dripping on my saltillo tile? The tile is sealed but the sealant probably needs to be redone. A. The alcohol has removed the existing sealer. The best thing to do is to strip the existing... Read More

Q. I have 2" x 2" porcelain tiles for my shower floor. It accumulates a dark soap scum, etc. sticky buildup that is hard to remove. A regular scrub brush does not cut through to clean the tile. What products/tools are the best and safest to use. I... Read More

Q. How do I take wax off a travertine floor?A. You will need to use an alkaline stripper / degreaser. Be careful to follow the instructions on the label. Fred HuestonChief Technical Director, SurpHacesPresident, Stone Forensics Read More

Q. We moved into a new house 6 months ago that has a shower stall made with 4x4 tumbled travertine tiles. We live in Phoenix where the water is pretty hard and the stone is getting a hazy white appearance to it most likely from the hard water. We... Read More

Q. What product of yours will enhance and remove yellow urine stains around toilet...without...having a professional come in?A. This is a question we get quite a bit... well, except for the how to enhance urine stains part. By the way, we don't... Read More

Q. Can you polish Mexican pavers?A. No. Mexican pavers typically have a patina applied at the factory. This patina is very thin and any attempt at polishing could remove it. I would recommend if you want it to shine apply a topical coating made for... Read More

Q. How do you wax hone finish travertine floors? A. We do not recommend waxing travertine floors or any other stone floor for the following reasons: Waxes are topical coatings which are much softer than the stone and will mar and scuff easily.... Read More

Q. Do you have products that will work on concrete?A. Are you a homeowner or a maintenance professional? Are you looking for general cleaning products or something else? We can recommend something specific with more details, but in general, we... Read More