Care and Maintenance

Q. Hi, I have a tumbled crema marfil kitchen floor. It is 5 years old. It appears to hold the dirt in cracks that appear to have increased over time. When I have the floor steamed cleaned it looks really great but months later it becomes so dirty... Read More

Q. Hi all, I would like to get a quote to fix a coffee table, pure travertine. The coffee table has a lot of scratches and cracks. The size of the travertine is 145cm length and 75cm width and 45mm thick. Please let me know how much it would cost to... Read More

Q. There are dark areas on my new granite seat in the travertine shower stall. I've been trying to dry out the areas with a fan and a hair dryer over a week, but they haven't returned to the normal color. How long should I wait for the... Read More

Q. How would I get rid of calcium buildup on a headstone? The primary surface is polished and where the engraving is it is rough. The calcium from the hard water has caused a buildup, especially in the rough area. What should I use to get the... Read More

Q. I have a Limestone tile and someone let the polish dry in the grout. How can I remove the polish from the grout? The grout was not sealed. The product was granquartz stone polish.A. Try applying a neutral cleaner to the grout where the polish... Read More

Q. My bathroom needs to be stripped and resealed. The brand new travertine was sealed with a water-based sealant by the contractor, and it has turned the beautiful tile into a mess. I have 160 sq ft on the floor, 100 sq ft on shower walls, and 28 sq... Read More

Q. Hi, we have a penny marble tile backsplash in our new house. In the splash back there is quite a noticeable variation where four lighter sheets of penny marble have been installed. We are aware that best solution would be to remove the tiles and... Read More

Q. I bought an onyx marble pen and pencil set that had an engraving plaque on it. I removed it and of course dulled the shine when trying to clean the glue off. Any way to restore this to new? It is an old Scheaffer marble desk set. The slab is about... Read More

Q. Is there a solvent that can be used to safely remove years old grout haze from porcelain tile? I can provide more information as you need. Thank you. A. For standard grout, you will need an acid-based grout cleaner. For epoxy grout, then a... Read More

Q. Our dark granite counters are smooth but porous. No amount of cleaning, polishing, sealing leaves a lustrous, even finish. We have light granite counters in another home that clean and polish with no imperfections. Can they be refinished and... Read More