Q. I have Emerald Pearl in my kitchen and Black galaxy in my bathroom. Both are dull not shiny. When you wipe them with a wet cloth they look GREAT as soon as they dry dull. I want them to look shiny like a sheet of glass How can I do this??? A.... Read More

Q.  I have Ubatuba granite & it is filmy, looks dull & leaves water spots on it when I wipe it. How can I fix this?A. It is not the stone itself that is the problem but something on the surface of the stone. It may be a dish soap residue... Read More

Q: Our home is custom and less than a year old. We purchased St Lorent (sp?) black/red veined marble...expensive and lovely. We clean it twice weekly and wash off interior daily with water. It has dull streaks (like water falling down) on the... Read More

Q. I would like information on how to remove water etches (?) spots that are not smooth when I run my finger over the spot. It is a honed finish and the spots are more like water spots. There is no colored stain, it is more like dull spots scattered... Read More

Use a quality stripper/degreaser for marble. Always test the stripper in a small area to make sure there are no adverse effects. Chances are that when all the wax is removed, the marble will appear dull. Let your customer know that there are two... Read More

Q. Is there any way to bring back the shine of dull spots on polished travertine? The cat threw up and we didn't discover it until the next morning. Then our son sprayed some floor cleaner on it and didn't get it all up so there are dull... Read More

Q. When I am polishing with a powder the marble gets a dull, wavy appearance and sometimes looks rough and dimpled. What’s going on? A. You are describing what is known as "orange peel." Orange peel is the result of using too much acid on the... Read More

Q. Can I remove etching from my stone?A. Maybe. If it is polished marble or travertine or onyx, then there’s hope. If it is hone-finished marble or travertine, or hone-finished slate (like a chalk-board), or mixed "granite" then you’d... Read More

Q. I have a granite table with a lacquer finish that has been removed. With the use of silica sand to smooth it and Clorox and water to clean it, the grey, silver and black faded to a much lighter color. I heard to darken it, you can use a dye resin.... Read More

Q. Can one re-dye or darken Black Galaxy granite? Acetone did not remove any black coloring only a grey slurry during the honing process. A.  For additional help, contact your stone and tile restoration contractor. A sealer will need to be applied... Read More