Q. I was reading your Stain Management Application about cleaning vinegar stains, and in the types of stains on the left, vinegar is not listed. I was hoping you could clarify what poultice and method to use. Vinegar diluted with water was... Read More

Q: We purchased and had some beautiful light tan/beige marble installed on our master bathroom floor, 42" glass enclosed (2 sides) shower walls and tub enclosure. After five years, where we attempted to keep the shower walls clean, there is a... Read More

Q. We have a tumbled travertine (unsealed) stone floor in our shower. I really need to know how to deep clean this floor, as it has gotten bad - a bit scummy, mildewy, and moldy. How should I clean my shower floor? Can you help? A. Keeping your... Read More

Flamed granite has a rough texture which will tend to hold dust and dirt. Prepare a solution of stone soap or neutral cleaner and warm water. Flood the floor with this solution and either agitate with a scrub brush or machine-scrub. Pick up the... Read More

A stain removal poultice is designed to dry completely before it is removed. If the poultice does not dry out, it may not be able to effectively absorb and remove the stain. Fred Hueston, Chief Technical Director of Surface Care Pros and Owner of... Read More

Q. How and with what do I address a crack in a travertine table top? A. Many problems with natural stone can be resolved by homeowners. Other problems require the services of a stone restoration professional. Before you move forward with DIY repair... Read More

Q. My housekeeper put straight vinegar on my shiny black marble floor on the entry way only to my bedroom & bathroom. I have ordered an etch removal product. Is this all I need? What else will I need to do? Should I sand the etched area? A.... Read More

Q. Water feature has chlorine residue buildup causing a white stain on natural rock waterfall. How can I remove the chlorine residue from the rock? A. What you are seeing is likely mineral deposits. Chlorinated water doesn’t cause the deposits,... Read More

Q. How can I remove drip stains caused by hydrochloride acid that was mixed 10:1 with water?? I was washing the walls and only left the acid mix on for no longer than 5 mins but the lower tiles have drip lines on them. A. What is the tile is... Read More

Q. Is it possible to remove a bleach stain from a green slate worktop? This is a Cumbrian slate from the north of England. A. Yes, it is possible to remove a discoloration on slate that was caused by bleach. To be clear, bleach doesn’t actually... Read More