Q. I just received a new quartzite install, and there is a crack at the sink extending to the hole for the soap dispenser. The fabricator claims it does not affect the integrity of the stone, since apparently it's not a full-depth crack, and... Read More

Q: We are building a new house in South Louisiana. We have a concrete slab with concrete piers on top. My tile installer used a polyethylene membrane with thinset directly over the plywood subfloor. We installed a honed limestone tile. Now that... Read More

Q. I have honed Crema Marfil flooring. When a plumber relocated my sink, four tiles had to be replaced. The new tiles are much lighter than the existing tiles. Is there a way to darken the new Crema Marfil tiles so they don’t stand out as much?... Read More

Q. My home is approximately 1 year old. And the main floor has porcelain tile. Over the past few months we noticed the grout changing color (darker) in only some spots throughout the home. The spots are about 1-1/" in length. Since we are still under... Read More

Q. I'm hoping for some help regarding our bathroom floor which is a dark grey very porous tile that is not glazed. There has been a ring of moisture around the base of our toilet on the tile that varies at time in size from 1/4 inch to 2 inches... Read More

Q. My countertops were just installed and the tile guy left an ink pen on the island counter. It leaked and I now have a blue stain on my Calacatta marble slab. Any advice on how to remove it. I used acetone and alcohol. It did lighten up, but I can... Read More

Q. We just finished the installation of our walkway with bluestone 4 weeks ago. However, on almost every piece of the stone, there are different shapes and sizes of water stains like footprints or footballs on them and never go away even in the dry... Read More

Q. We had a beige sandstone countertop installed for an outdoor kitchen. It is sanded smooth and was sealed with three coats of sealer. I don’t know what kind—just said “sealer” on the can. Some was spilled on our manufactured patio... Read More

Q. We just installed our new quartzite slab on our kitchen island and three days later we have a distinctly round stain from where our olive oil dispenser was sitting on the counter. Should I be using a poultice to get this out, or is there a better... Read More

Q. We had mosaic marble tiles installed in our bathroom about a month ago and recently noticed the tiles about 12 inches around the toilet were a darker gray color than the rest of the floor due to a leak in the wax seal when the toilet was replaced.... Read More