Q. White Macaubus quartzite was installed yesterday and I noticed this "crack" when I hit gone from work and inspected it. Question is, is it a crack or fissure? When I run my nail over it, it does get caught. Just want to make sure I handle this... Read More

Q. After we applied a color enhancer to our Eromosa stone (from Owen Sound, Ontario), we noticed some efflorescence. Not sure if it was there before the enhancer was applied. Is there any way to get rid of it? A. What you’re seeing is very... Read More

Q. We have a new Calcutta Matarazzo Dolomite kitchen honed bench top. Only in use since Xmas Day 2025. We are seeing shiny streaks across the surface. Do we need to request the stonemason to return and repolish the surface, or can you advise of... Read More

Q. Hi, I recently acid cleaned my granite tiles using a 1:20 hydrochloric acid to water solution. The problem is I didn't wet the tiles first so now the tiles look spotty. Is there any way I can remove the acid from the granite tiles? I am keen... Read More

Q. I have interior darkly stained flagstone floors throughout the house and very difficult to clean with uneven surfaces. Can I use a steam mop on them without damage or lifting the color? A. Steam mops can damage natural stone, including flagstone,... Read More

Q. Hi - i need help identifying the type of stone on my countertop and the best materials to maintain/ care. A. Without an image or description of your countertop, we cannot determine what type of stone you have. Nevertheless, we will do our best to... Read More

Q. How do I remove a wine stain from my limestone floors. Also, how do I clean and seal my floors? I’ve had them for 10 years and they need cleaning in high traffic areas. A. Limestone is a beautiful but delicate calcium-based stone, and its... Read More

Q. My countertops were just installed and the tile guy left an ink pen on the island counter. It leaked and I now have a blue stain on my Calacatta marble slab. Any advice on how to remove it. I used acetone and alcohol. It did lighten up, but I can... Read More

Q. I have a limestone countertop and I have a pen ink stain that I am trying to remove. I've removed a lot of it, but there is still remaining. How should I proceed in removing the stain completely? Thank you! A. Ink stains are no fun,... Read More

Q. Yellow flower petals from Arizona trees recently stained my outdoor limestone tiles. Is there a way to remove this type of stain? The yellow does not blend well with my light grayish tiles. A. It's a shame something natural and harmless like... Read More