Q. I spilled some coffee on my tile, and it won’t come off. I tried floor cleaning solution, vinegar and water, vinegar and baking soda, watered bleach, and hydrogen peroxide. Nothing seems to work. I am pretty sure it is porcelain tile.  A.... Read More

Q. My home is approximately 1 year old. And the main floor has porcelain tile. Over the past few months we noticed the grout changing color (darker) in only some spots throughout the home. The spots are about 1-1/" in length. Since we are still under... Read More

Q. I have a marble backsplash and there is grease from cooking in the grout. How do I get the grease out of the grout without ruining the marble? A. Marble is very sensitive to acids and abrasives, so the goal is to clean the grout without harming... Read More

Q. Grey grout stain has penetrated the surface of some of the ceramic wall tiles in our bathroom. It’s been a few weeks now, and I’ve tried scrubbing with water and a mild cleaner, but the stain is still there. Is it possible to remove... Read More

Q. We grouted our beautifully installed marble backsplash with a gray grout without sealing the marble first. Unfortunately, the marble—which was originally white has now turned grey. It seems the grout has discolored the surface. Is there... Read More

Q. I have interior darkly stained flagstone floors throughout the house and very difficult to clean with uneven surfaces. Can I use a steam mop on them without damage or lifting the color? A. Steam mops can damage natural stone, including flagstone,... Read More

Q. How do I remove cactus liquid from flagstone? The cactus was trimmed and the liquid splattered on the flagstone. It was not rinsed off right away and left several stains. A. You’re not alone. Cactus sap can surprise people with how quickly... Read More

Q. I am facing a problem with my Calacatta marble floor. Some tiles are getting darker because of the moisture content increment, so is there any chemical that can be used to suck out the moisture from marble, and return it into white color? Thanks... Read More

Q. How can I remove paint drops marks from full body porcelain tiles? It is oil base and water base paint. A. Methods for removing paint marks from full-body porcelain tiles depend on the type of paint and how long it has been there. For water-based... Read More

Q: We are building a new house in South Louisiana. We have a concrete slab with concrete piers on top. My tile installer used a polyethylene membrane with thinset directly over the plywood subfloor. We installed a honed limestone tile. Now that... Read More