Q. I purchased prefab granite counters after being told it was every bit as good as regular granite slabs. They were installed in January and in March I started noticing the granite was cracking and small pieces popping up. A piece got caught in my... Read More

Q. White Macaubus quartzite was installed yesterday and I noticed this "crack" when I hit gone from work and inspected it. Question is, is it a crack or fissure? When I run my nail over it, it does get caught. Just want to make sure I handle this... Read More

Q. I bought 3 beautiful slabs of quartzite for my bathroom countertops and tub surround. The stone company I purchased them from told me it was very hard stone and to make sure my fabricator could work with it. My fabricator said "no problem". My... Read More

Q. We have a new construction home with dense soapstone. Throughout the house, including the wood floors, tile floors, granite composite sink, and soapstone countertops, I am seeing marks that look like drips or drops. All of the spots are lighter in... Read More

Q. We just finished the installation of our walkway with bluestone 4 weeks ago. However, on almost every piece of the stone, there are different shapes and sizes of water stains like footprints or footballs on them and never go away even in the dry... Read More

Q. We had a quartzite counter island installed. The top was set flat on the cabinet, and there has been no movement. A crack appeared about one month after the installation. The crack goes opposite of the natural veining in the stone. There is a... Read More

Q. I have laid kota stone on all my stairs and corridor doors. After installation, there were a few stains on the paint and concrete while laying stones. As we didn’t know how to clean the stone, we used thinner and acid to remove those stains.... Read More

Q. My bathroom needs to be stripped and resealed. A contractor sealed brand new travertine with a water-based sealant, and it has turned the beautiful tile into a mess. I have 160 sq. ft. on the floor, 100 sq. ft. on shower walls, and 28 sq. ft. on... Read More

Q. I just received a new quartzite install, and there is a crack at the sink extending to the hole for the soap dispenser. The fabricator claims it does not affect the integrity of the stone, since apparently it's not a full-depth crack, and... Read More

Q. We recently placed travertine on our fireplace surround and applied a sealer. We are not happy with the color. It is dull. Can we use a color enhancer sealer and get results? How long do we need to wait? A. It’s understandably disappointing... Read More