Q. How do I know if my 2nd floor bathroom floor is strong enough to handle the weight of tile? There is vinyl on the floor now, obviously tile will add a lot of weight and I don’t know how to check this out.   A. Thank you for sharing your... Read More

Q. I have marble tabletop with a large lemonade stain. I found you via YouTube, and am having difficulty locating your app by name search. Thank you for helping me and so many people out there with stone staining issues. A. Thanks for contacting us.... Read More

Q. I had granite countertops installed about five months ago. Yesterday, I noticed the granite had cracked all the way through on both sides of the undermounted sink. What caused this - was it improperly installed?     A. Cracks of this nature can... Read More

Q.  Do you have a product that will remove tannin stains from porcelain?   A. Sorry to hear about your stain. Thanks for contacting us. Don't delay your attempts at stain removal at all, because time is of the essence. A tannin stain that... Read More

Reusing a poultice powder for stain removal is not advisable, and here’s why. Fred Hueston, Chief Technical Director of Surface Care Pros and Owner of Stone Forensics explains, “I would not recommend the reuse of poultice powder.... Read More

Q. How do I remove cactus liquid from flagstone? The cactus was trimmed and the liquid splattered on the flagstone. It was not rinsed off right away and left several stains. A. You’re not alone. Cactus sap can surprise people with how quickly... Read More

Q. A blue candle was left on my stone counter. Heat and humidity caused it to stain the stone blue. How do I remove the stain. If a poultice is recommended, what do I use. Thank you. A. There are two concerns to address here. The wax itself may have... Read More

Q. My puppy pooped on our limestone hearth, and it left a stain. What should I use to remove the stain? A vinegar and peroxide solution? A. Vinegar might seem like a natural cleaner, but it’s actually one of the worst things to use on... Read More

Q. We had a beige sandstone countertop installed for an outdoor kitchen. It is sanded smooth and was sealed with three coats of sealer. I don’t know what kind—just said “sealer” on the can. Some was spilled on our manufactured patio... Read More

Q. Spilled gun cleaner on my stone topped coffee table. It left a white stain. How can I remove this? A. Natural stone may not look porous, but it is. Liquids and chemicals can soak below the surface. Gun cleaners often contain strong solvents that... Read More