Q. How do I remove a candle wax stain on bluestone? A. Here are the full instructions for candle wax stains: To remove candle wax that melted into the pores of the stone: Use a hot clothing iron (preferably one you don’t mind getting wax on)... Read More

Q. Wax from a citronella candle spilled onto my outdoor natural stone bench. Please advise on a remedy to remove this. A. Candle wax can present a few issues. The candle wax that has melted onto the surface and into the pores of the stone and will... Read More

Q. We had travertine tile installed 1 1/2 years ago and I had a hole open up and it is gradually getting bigger and now a 2nd hole has opened up too. Don't know what has caused it? Need to know how to fix it? We had it sealed when it was done...... Read More

Q. I have tried removing rust stains on these stone columns (on testing the base is limestone), and I believe the columns are the same? I've used a number of different branded products and oxalic acid but none of these have removed/lessened the... Read More

Q. Hi - i need help identifying the type of stone on my countertop and the best materials to maintain/ care. A. Without an image or description of your countertop, we cannot determine what type of stone you have. Nevertheless, we will do our best to... Read More

Q. Wax from a citronella candle spilled onto my outdoor natural stone bench. Please advise on a remedy to remove this. A. Candle wax can present a few issues. The candle wax that has melted onto the surface and into the pores of the stone will need... Read More

Q. I purchased an oil stain remover poultice and used it on my light, whitish-gray quartzite to remove a very faint oil ring. I only used the product on one section. Now, that area is white, almost bleached. From what I can tell, the stain is gone. I... Read More

Q. We installed a marble shower wall, and the contractor used an acid to clean it. We had it professionally repolished, but it keeps getting etched after we take a shower. What’s causing the etching and how do we correct it?   A. If you are... Read More

The picture framing you describe is nothing more than moisture. As the tile dries the moisture is wicked to the edges of the tile. The picture framing will disappear as the tiles dry. TIP Sometimes this picture framing will deposit salts and cause a... Read More

Q. I just had my floors refinished, how do I maintain them?   A. There are several things you want to avoid when maintaining your floors, as well as some of the best practices for floor maintenance:    Don't use stone soap. Don't damp... Read More